![]() ![]() ![]() ![]() Although from experience I am probably going to pass out waiting. I have an assurance that I will be called back by a supervisor after an internal review within 24 hours. That money still goes back to them for my inconvenience. £100 that I can only spend in samsung is not good enough. 3 weeks of calling every day to get the same boiler plate response of "it's our distributions that have the problem" and for distributions to say "it's samsungs problem" after 8 weeks and a cancelled delivery samsung eventually sent out the second phone (more likely to be the first) Offered to be replaced instead as they couldn't get the parts to fix it. I had a similar situation with a note 20 ultra screen repair. To not even receive a message to say that it was delayed until the day of delivery is really poor. I took a day off to receive this on the day that I booked it to be delivered. Samsung will have had my money for a month by the time I receive my product. how? Surely the correct way to fix this is to allow me to pick up the goods in store. When I said I can go and pick it up now at my inconvenience, this is not an option as the stock is being allocated at the warehouse. I can literally go into the store and pick this up now. I just want what I ordered, when I ordered it. Was offered £400 off the 512gb version or £100 off anything in store. THIS IS TOTALLY UNACCEPTABLE AND OFCOM SHOULD TAKE ACTION TO PENALISE THIS UNETHICAL. Just pull up Gallery and stretch the screen. You can still add the Extended Maintenance Plan for up to 3 months after the product purchase date. Since posting my question, I went to the Samsung counter at Best Buy and spoke with their rep. As such it is done purposefully, based on lies and empty promises, whilst gaining interest from money they have collected from customers and just keep on saying sorry for the inconvenience caused by their lies The bright and large 6.8-inch QHD+ display is powered by a 5,000mAh battery, which offers efficient and long-lasting performance. However Samsung make phones which are not reliant on mother nature and still cannot fulfil what they have sold. These farmers cannot calculate nature, but still commit to and deliver what has been agreed. ![]() When a chicken farmer is supplying any store, they know how many chickens and eggs they can supply, set correct expectations and pay a penalty if they don't supply their contracted quantity, irrelevant of what happens on their farm. Samsung has been around since 1938, entered the communication industry in 1969 and is the largest Mobile phone manufacturer in the world, but still cannot calculate stock that it has to sell but instead sells as much as possible before the stock has been manufactured and/or allocated to a specific region and relies on lies to keep customers waiting. Now I am furious as I have wasted over 2 hours on calls, I should not have had to make, and I have paid for a phone "I may or may not receive 6.5 weeks after my order was placed with a two week delivery promise". Then I get an email stating there is no stock and my estimated delivery date is now the 31st of March, 2023. As angry as I was, I accept the new delivery date and start communicating with them to get a full confirmation via email which leads nowhere.Īs I have not received confirmation on the delivery for the 27th of February, Today (23rd of February), I decide to call customer service again, who tell me the stock has not been allocated to deliver the phone and they tell me they will not delver on the 27th and I was put on hold to speak with a supervisor for 1 hour, 14 minutes and 5 seconds. Promotion stated: Order your any colour of Samsung Galaxy S3 Ultra, 1TB phone by the 1st of February, 2023 and get it delivered by the 13th of February, 2023.Ĭome the 13th of February (8am) I get an email stating my phone will not be delivered, with no rescheduled date, so I call customer service, where I spend 1 hour, 49 minutes and 27 seconds, and they tell me it will be delivered on the 27th of February. Specifications ModelĮxynos W920 dual-core 1.It is with utmost disgust I write this message and it should be used by others as a warning. It was announced on 10 August 2022, and it was released on 26 August 2022. The Samsung Galaxy Watch 5 (stylized as Samsung Galaxy Watch5) is a series of Wear OS-based smartwatches developed by Samsung Electronics. ![]()
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